General Terms and Conditions

a) These General Terms and Conditions (GTC) govern the legal relationship between Kramer Gastronomie AG (CHE-326-577. 107) (hereinafter: Kramer Gastronomie) and its customers (collectively: the parties) with regard to the contracts concluded between the parties as well as the use of the website http://www.kramergastronomie.ch and the use of the websites of the individual Kramer Gastronomie establishments. Any provisions of the customer that conflict with these GTC shall not become part of the contract and are hereby expressly excluded.

b) Agreement to these GTC is given by using the services offered by Kramer Gastronomie. By using the services of Kramer Gastronomie, the customer accepts the following terms and conditions unchanged and in full. However, when using individual services of Kramer Gastronomie, the customer may be asked to repeat their agreement to the GTC by clicking on a corresponding confirmation field.

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c) The General Terms and Conditions can be accessed, printed, or saved locally at any time on the website under “General Terms and Conditions.”

2. Offer

a) Kramer Gastronomie offers users vouchers for restaurants operated by Kramer Gastronomie and tickets for Kramer Gastronomie’s own events (hereinafter: event tickets) for purchase via the E-Guma web shop. The specific offer from Kramer Gastronomie can be viewed in the E-Guma web shop, which is accessible via the Kramer Gastronomie website and the E-Guma website.

b) The offer of Kramer Gastronomie listed in the web shop is non-binding. Kramer Gastronomie may change the range of services and prices at any time or discontinue the provision of services. The offers are only valid as long as they are visible on the website and, in the case of events, only as long as the advertised events are not yet fully booked.

3. Conclusion of contract

a) The offers advertised on the website are merely an invitation to the customer to submit an offer. By submitting their online order (and thereby simultaneously accepting these General Terms and Conditions), the customer makes a legally binding offer to conclude a contract. The customer is obliged to provide all information required during the ordering process completely and correctly.

b) The contract is concluded at the point in time at which the customer receives confirmation from Kramer Gastronomie. Confirmation is sent by email or SMS to the email address or telephone number provided by the customer. Confirmed reservations can be canceled free of charge up to 24 hours before the reservation date via the same reservation channel used for the booking (see section 8 of these GTC). Vouchers and event tickets cannot be canceled or changed by the customer after receipt of the confirmation.

4. Prices

a) All prices are quoted in Swiss francs (CHF). Value added tax is included in the prices quoted. Any payment fees will be charged additionally. Prices and conditions quoted on the website are subject to change, with the date of the order serving as the reference date.

b) Any shipping costs are to be paid by the customer.

c) Discounts cannot be combined.

5. Payment and delivery

a) Vouchers must be paid for directly when purchasing via the relevant online store or paid for in advance before shipping. Vouchers are paid for using the payment methods specified on the relevant websites. The minimum amount for vouchers is CHF 20.

b) Once payment has been made, vouchers that are not electronic will be sent to the customer by post to the postal address provided by the customer.

c) Event tickets must be paid for directly when purchased via the web shop. Payment for event tickets is made using the payment methods specified on the relevant websites. Once payment has been received, the customer will receive a separate payment confirmation by email with all the details of the event and the download link for the event ticket (QR code ticket). Event tickets will only be delivered or shipped electronically. The customer must either print out the event ticket for which they have received the download link by email and take it with them to the event, or they can present the event ticket by calling up the relevant download link on their cell phone at the entrance to the event. The customer receives only one admission ticket for each ticket purchased.

d) Vouchers are shipped throughout Switzerland.

6. No resale / no reproduction, etc.

a) Any trading in purchased vouchers and/or event tickets, namely for commercial purposes, is prohibited. Violations may result in the loss of the services associated with the purchased vouchers and/or event tickets and in claims for damages and surrender of profits by Kramer Gastronomie against the original purchaser and the acquirers. Persons who violate these provisions may be excluded from using the services of Kramer Gastronomie.

b) Any reproduction, copying, modification, or imitation of the vouchers and/or event tickets, as well as any electronic distribution of the QR code tickets, is expressly prohibited. Kramer Gastronomie reserves the right to take the necessary legal action in the event of misuse.

c) The organizer may refuse admission to the event if multiple printouts, reproductions, copies, or imitations of an event ticket are in circulation and a holder of a printout, copy, or imitation of the respective ticket has already been granted admission to the event. In particular, the organizer is not obliged to verify the identity of the ticket holder with the ticket purchaser and/or to verify the authenticity of the event ticket. If a holder of an event ticket is refused entry for this reason during access control, there is no entitlement to a refund of the purchase price.

7. Returns, refunds, and exchanges; complaints

a) Gift certificates and event tickets cannot be returned or exchanged. An exception to this rule applies in the event of an event being canceled in accordance with 7(b).

b) If an event is postponed, the tickets remain valid. If an event is canceled without replacement, the purchase price of the event tickets will be refunded, provided that a request for a refund is submitted to Kramer Gastronomie within 30 days.

8. Reservations

a) Customers can make reservations at Kramer Gastronomie establishments online, by telephone, or by email. Reservations at Kramer Gastronomie establishments are binding and will be confirmed with a corresponding reservation confirmation (email, text message, etc.) sent to the email address or telephone number provided by the customer. However, a reservation made is binding even without receipt of a corresponding reservation confirmation.

b) Reservations made can be canceled free of charge up to 24 hours before the reservation date via the same reservation channel used for the booking.

c) When making reservations, the customer is obliged to provide all information required during the reservation process completely and correctly. In particular, the customer is obliged to provide and authorize a specific means of payment when making the reservation. Kramer Gastronomie reserves the right to charge the means of payment specified by the customer a fee of CHF 50 per person (no-show fee) in the event of a no-show, late arrival, or last-minute cancellation.

9. Disclaimer

Kramer Gastronomie shall only be liable to the customer for intentional or grossly negligent contractual or non-contractual damage. The corresponding liability is limited to a maximum lump sum of CHF 1,000.00. The burden of proof of fault lies with the customer. Any further liability is excluded.

10. Data protection

The customer’s personal data transmitted to Kramer Gastronomie (hereinafter referred to as customer data) will be processed in accordance with Swiss data protection law. Kramer Gastronomie treats customer data as strictly confidential and uses it exclusively for the purpose of fulfilling the contractual relationship. In all other respects, the data protection declaration of Kramer Gastronomie applies. This can be found on the Kramer Gastronomie website.

11. Amendments and additions to these GTC

Kramer Gastronomie expressly reserves the right to amend the GTC at any time, for example to implement legal requirements or to take account of functional changes. The amendments will be made available on the website under the heading “Terms and Conditions” and will take effect immediately upon publication. Customers who do not agree with the amended Terms and Conditions may no longer use the services of Kramer Gastronomie.

12. Severability clause

Should any provision or individual wording of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In the event of the invalidity or nullity of a provision, it shall be replaced by a valid provision that comes as close as possible to the economic purpose of the invalid provision. The same applies mutatis mutandis in the event that these GTC contain a loophole.

13. Applicable law / place of jurisdiction

a) These GTC and any disputes arising from or in connection with the relationship between Kramer Gastronomie and the customer shall be governed exclusively by Swiss law. The provisions of international private law and the UN Convention on Contracts for the International Sale of Goods (CISG) are expressly excluded.

b) The ordinary courts of Zurich shall have exclusive jurisdiction over all disputes arising from or in connection with these GTC, the legal relationships covered by them, and the contracts concluded via the website. However, Kramer Gastronomie is also entitled to assert its rights at the customer’s domicile or before any other competent authority in the absence of an agreement on the place of jurisdiction.